Sometimes a piece does not work out the way you expected. You can request a return within 30 days of receiving your order. Email [email protected] and we will help you with the next steps.
Starting a return
- Email your order number, the item you want to return, and the reason for returning it. For damage or a quality issue, include clear photos so we can understand the problem.
- Our customer service team will email you the current overseas return address and packing instructions for your return. Please contact us before shipping and use the address in that email. Overseas return locations can change; our company registration and operating address is not the return destination.
- Pack the item securely with its parts, accessories, and instructions. Original packaging is helpful for protecting furniture in transit. Keep your return tracking and proof of shipment.
Condition of the item
For a change-of-mind return, the item should be unused, complete, and in the condition you received it. Please avoid assembling or using it further once you decide to return it. If it arrived with a defect, damage, or missing parts, those issues do not prevent you from contacting us for help.
Who pays return shipping?
- Change of mind or another non-quality reason: the buyer pays the return shipping cost.
- A product quality issue: KIORVATH pays the return shipping cost. Contact us first so we can arrange the appropriate return method.
Original delivery to the United States is free. Please do not send a return cash on delivery or pay for a quality-related return without contacting us about the shipping arrangement.
Refund review: within 2 days
Once we receive your returned item, we will review its condition and refund eligibility within 2 days and email you the outcome.
Refund processing: within 5 days
After the refund is approved, we will process it to your original payment method within 5 days. Your bank or payment provider may take additional time to display the credit; that posting time is separate from our refund processing.
If a return is incomplete or has damage unrelated to the reported quality issue, we will explain what we found and discuss the outcome with you rather than leave you guessing.
Damaged items, missing parts, or the wrong item
Please contact us as soon as you notice a problem. Include your order number and photos of the product, packaging, and any relevant labels. Keep the item and packaging while we work out the appropriate solution with you.
Need to cancel or change an order?
Email us as soon as possible. We will check its status and tell you what can be changed. Once an order has shipped, cancellation may no longer be possible, but you can contact us about a return under this policy.
This policy does not limit any consumer rights that apply by law.
Company details
Store: KIORVATH
Operator: Beijing Hanzuo Trading Co., Ltd.
Legal representative: Tenghua Wang
Unified Social Credit Code: 91110105MA007CEN5H
Established: August 4, 2016
Registered and operating address:
Room 101, 1st Floor, South Entrance of Dingfuzhuang West Street (Beihuayuan Agricultural and Industrial Company), Chaoyang District, Beijing 100024, China.
Email: [email protected]
Customer service hours: 9:00 a.m.–5:00 p.m., Beijing time (UTC+8).