Need a measurement checked, help with an order, or a hand with a return? Email us at [email protected]. We are here to help you find the right information.
Before you order
Send us the product name or link and tell us what you would like to check. Whether it is a size, material, or assembly detail, it is better to ask before choosing a piece for your home.
Already placed an order?
Include your order number and the email address used at checkout. For damage, a quality issue, or missing parts, add clear photos of the item, packaging, and any relevant part labels so we can see what happened.
Please do not send passwords, full payment card details, or identity documents.
Shipping and returns at a glance
We sell and ship to the United States with free shipping. Orders take 1–3 business days to process, followed by an estimated 3–6 business days in transit. You can request a return within 30 days of delivery. Buyers cover return shipping for a change of mind; we cover return shipping for products with quality issues. Refund review takes up to 2 days after we receive your return. Once approved, the refund is processed within 5 days.
Where to send a return
Email our customer service team first. We will provide the current overseas return address and instructions by email for your particular return. Return locations can change, so please use the address provided in that email. The registered and operating address below is for company contact purposes and is not the return destination.
Company details
Store: KIORVATH
Operator: Beijing Hanzuo Trading Co., Ltd.
Legal representative: Tenghua Wang
Unified Social Credit Code: 91110105MA007CEN5H
Established: August 4, 2016
Registered and operating address:
Room 101, 1st Floor, South Entrance of Dingfuzhuang West Street (Beihuayuan Agricultural and Industrial Company), Chaoyang District, Beijing 100024, China.
Email: [email protected]
Customer service hours: 9:00 a.m.–5:00 p.m., Beijing time (UTC+8).