Last updated: November 2, 2026
When you shop with KIORVATH, you share information that helps us handle your order. This page explains what that means, how information is used, and how to contact us about it. KIORVATH is operated by Beijing Hanzuo Trading Co., Ltd.
Information you provide
When you place an order or contact us, we collect the details you submit, such as your name, email address, billing and delivery addresses, contact telephone number if provided, products ordered, and messages about your purchase. If you create an account, we also keep the account information you provide.
Payments are handled through the payment method you choose at checkout. Payment providers process the information needed to authorize the payment and return transaction details and status to the store. Please never send full card details or passwords by email.
Information from your visit
The site uses cookies and similar session information to keep the shopping cart working, maintain a login, and remember relevant checkout choices. Our website systems may also record technical details such as IP address, browser information, pages requested, and error or security logs to deliver and protect the service.
You can manage cookies in your browser. Blocking essential cookies may stop parts of the cart, checkout, or account area from working.
How we use information
- To process payments, prepare orders, and arrange delivery.
- To answer questions and handle cancellations, returns, refunds, and other order issues.
- To maintain customer accounts and send service messages about purchases.
- To prevent fraud, investigate technical problems, and meet recordkeeping and other legal obligations.
Sharing needed to run the store
Relevant information may be shared with service providers that help us operate the website, process payments, fulfill orders, deliver packages, and provide customer support. For example, a carrier needs delivery details to bring an order to you. We may also disclose information when legally required or when reasonably needed to protect customers, the business, or the security of the service.
Providers handle information under their own applicable terms and privacy notices as well as any arrangements with us. An external website or payment page has its own privacy practices.
Where information is handled
Our operating company is based in China and serves customers in the United States. Your information may be accessed or processed in China and in countries where our service providers operate. Privacy laws can differ between countries.
How long information is kept
We keep information for as long as needed to fulfill orders, provide support, resolve disputes, protect the service, and meet applicable accounting and legal requirements. Some transaction records must be retained even after an account is closed or a deletion request is made.
Your choices and requests
Email [email protected] to ask about access to, correction of, or deletion of your personal information. Depending on where you live and applicable law, other privacy rights may also apply. We may need to verify that a request comes from the right person, using information proportionate to the request. Do not send an identity document unless we have discussed a secure and necessary verification method.
Keeping information safe
We use reasonable measures to protect customer information, but no website or transmission method can promise complete security. Keep your account credentials private and contact us if you suspect unauthorized account activity.
Updates and contact
We may update this policy as the store or its practices change. The date above identifies the latest version. For privacy questions or requests, use the email below.
Company details
Store: KIORVATH
Operator: Beijing Hanzuo Trading Co., Ltd.
Legal representative: Tenghua Wang
Unified Social Credit Code: 91110105MA007CEN5H
Established: August 4, 2016
Registered and operating address:
Room 101, 1st Floor, South Entrance of Dingfuzhuang West Street (Beihuayuan Agricultural and Industrial Company), Chaoyang District, Beijing 100024, China.
Email: [email protected]
Customer service hours: 9:00 a.m.–5:00 p.m., Beijing time (UTC+8).